Refund policy

Ninja Kitchen Market accepts returns of unused and undamaged products within 30 days of shipment.

In order to receive a full refund, all products must be returned in new, undamaged condition in original protective packaging.

You will be responsible for the shipping charges associated with sending the item(s) back to us. Shipping fees are not eligible for a refund.

If you return items, we'll apply the refund to the tender they were purchased with. If no record of sale is available and we choose to provide a refund, your personal identification will be required to process the return.

If a product is damaged during shipping, please contact us at support@ninjafoodtours.com within 7 days upon arrival and send a detailed photo of the damage with the order number.

Please be aware that in all cases you are responsible for paying customs fees and for providing any and all documents required by customs in your country. If you refuse to pay those taxes, the package will be sent back to us. We will then refund you the amount of the order, after having withdrawn the shipping cost at the actual rate that we have been charged by the carrier and the shipping cost of the return of the package to us.

Any questions about the return process? Send us an email at support@ninjafoodtours.com. We're always happy to help.