We are always happy to help you with any questions. Contact our team in Japan at firstname.lastname@example.org
Once an order is processed, most packages are dispatched within a few business days (please allow extra time for orders placed over weekends and holidays). You'll receive a shipping confirmation with all information after your order leaves our Ninja House. All goods are dispatched from EMS or private carriers in the following list (FedEx, DHL).
Please note that 'business days' do not include weekends or holidays.
We ship internationally for directly from Japan with Japan Post, DHL or FedEx.
The customer is responsible for paying any customs fees applied to their order and for providing any and all documents required by customs in the country of receipt.
These costs include the sales tax in the country of receipt (applied to the total value of the order), duties on the cost of products (around 6% for the European Union) and any handling fees applied by the shipping provider.
For Express Shipping: FedEx, UPS and DHL usually send an invoice a few days after delivery where as EMS (JP Post) generally charges the required sum at delivery.
For Registered & Economy Shipping: Your national carrier will generally bill you when applicable.
We understand that custom fees are worrying for some customers. We hope that you are reassured by the fact that, when buying on Ninja Kitchen Market, you really are ordering direct from Japan- getting authentic and original Japanese items that are not easily found anywhere else.
For our customers in the USA: Most packages with a declared value under $2000 USD will be cleared without any fee.
For our customers in Australia: Orders below $1000 AUD are regarded as 'low value imports' by Australian customs. As of 01 July 2018, customs duties may apply to any goods imported from overseas by consumers in Australia. For more information, please visit the Australian customs website.
For our customers in Canada: Orders above $20 CAN require that you pay the applicable duties and the GST. For more information, please visit the Canadian customs website.
For our customers in the EU:
EU Directives calculate the Total Value of the order as a combination of the price of product and shipping fees.
- For orders with a Total Value of 22 Euros and below: Exempted from both tax and import duty.
- For orders with a Total Value ranging between 22 to 150 euros: The buyer is responsible for paying the consumption tax of the total value.
- For orders with a Total Value that exceeds 150 euros: The buyer is responsible for paying both consumption tax and import duty of the total value.
Additional information on importing goods to: Switzerland Germany United Kingdom
Ninja Kitchen Market accepts returns of unused and undamaged products within 30 days of shipment.
In order to receive a full refund, all products must be returned in new, undamaged condition in original protective packaging.
You will be responsible for the shipping charges associated with sending the item(s) back to us. Shipping fees are not eligible for a refund.
If you return items, we'll apply the refund to the tender they were purchased with. If no record of sale is available and we choose to provide a refund, your personal identification will be required to process the return.
If a product is damaged during shipping, please contact us at email@example.com within 7 days upon arrival and send a detailed photo of the damage with the order number.
Please be aware that in all cases you are responsible for paying customs fees and for providing any and all documents required by customs in your country. If you refuse to pay those taxes, the package will be sent back to us. We will then refund you the amount of the order, after having withdrawn the shipping cost at actual rate that we have been charged by the carrier, and the shipping cost of the return of the package to us.
Any questions about the return process? Send us an email at firstname.lastname@example.org. We're always happy to help.
Yes! We guarantee our products to arrive in perfect condition. In the event that an item from your order is damaged during shipping, please email us with a detailed photo of the damage within 48 hours of your delivery. We will process a refund for the item.
Unfortunately, we're unable to change or cancel an order after once we ship your package. If you decide not to keep your items, you can always return them by mail.
You can pay with Visa, Mastercard, Amex, Shop Pay, Google Pay and Apple Pay.
We don’t store any of your payment information ourselves and everything is securely handled via Shopify, PayPal or the other payment services we offer.